Clutch.co is great in terms of the amount of verified data about outsourcing companies across the globe. We have explored this collection of precious experiences inside out and prepared a few tips on the best uses of Clutch reviews.
Three tips for leveraging Clutch data
It’s both highly useful and tricky to turn Clutch into an efficient tool for selecting outsourcing partners. The main difficulty is that outsourcing companies use Clutch to establish their international reputation. And some of them don’t limit themselves while trying to get an impressive list of 5-star reviews. They may ask their clients to leave feedback on ongoing projects or offer benefits or discounts in exchange for a positive feedback. In the worst cases, it looks like blackmail: “they asked me to leave a positive review to get the project completed.”
So just be aware of the following moments.
- First of all, it’s important to remember that 3 out of 4 reviews on outsourcing companies on Clutch have five stars. This is great for outsourcing companies that ask their best clients to leave their feedback at Clutch.
However, it’s not very useful for those who tries to select a trustworthy company. It’s always better to know the real weakness of a future partner and its working solution than believe that you’ll be in luck to repeat the successful experience of the reviewer. So look for 4 or 4.5 star reviews. They are more informative and honest.
- One more important point to consider is location. The very idea of outsourcing is a lot about international collaboration since outsourcing tasks to developing countries helps to get the work done so much cheaper.
However, some outsourcing companies ask their local partners to leave reviews on their collaboration on Clutch. This is absolutely legal and acceptable but again not very informative. Partners from the same location mainly share the same working culture and have much less sticking points than international partners. So check if the reviewer and the outsourcing company are not from the same location.
- And the last one. While scrolling down reviews, bear in mind the checklist of points to consider:
- English proficiency / language barrier;
- Time zone differences and resulting difficulties;
- Transparency in communication;
- Working culture. This varies, so simply listen to your own reaction to the problems described in the review.
In other words, look for problems and difficulties in reviews. This is valuable information to consider. If what you see is acceptable for you, then this company may be a good match.
The bottom line
These three simple tips can steer you to the outsourcing partner that suits you best. It may not be an ‘ideal’ one with a hundred five-star reviews but it will definitely be ‘yours’—the one that is comfy to work with on your project.