Sophisticated Technological Platform for BAI, Inc.

Our team of developers was commissioned by – startup provider of cloud ERP/CRM services for Aircraft Parts Distributors and Repair Organizations (MROs).


Based on requirements gathered by from companies in Civil Aircraft Maintenance space our team assisted in development of e-commerce platform for’s client – BAI, Inc., one of the oldest Aircraft Spare Parts distributors in United States. The solution is easy-to-use self-serving web portal currently available in English and Russian with option to add other languages translation. The portal is integrated with cloud-based open source ERP/CRM system providing readily-available fully featured online operational environment for employees of worldwide supplier of aircraft parts and aviation services to the airlines, aircraft operators, airframe manufacturers and MRO (Maintenance, Repair and Overhaul) organizations.


Headquartered in South San Francisco, USA., BAI, Inc. offers its products and services through an international network of offices and agents in USA, Russian Federation and Republic of Belarus and its e-commerce web portal. Utilizing highly trained staff with extensive experience in aviation industry and state of the art technology BAI maintains an extensive inventory of airplane parts under most stringent quality management system.


At the same time BAI, Inc. is an authorized distributor for many aviation manufacturers which offers millions of parts for Western and Russian civil and military aircrafts, reliable supplier of Original Equipment Manufacturer (OEM) spares, components and Ground Support Equipment (GSE) for military and commercial aircrafts, distributor of high-quality aviation and general tools as well as repair equipment and provider of high quality aircraft services: repair management, exchange program, consignment inventory sales management, AOG (aircraft-on-ground) service 24 hours per day seven days a week, kit inventories, custom test equipment design and manufacturing and multilingual customer service dedicated to total customer satisfaction.

In order to underpin the world class 24/7 AOG support and streamlined logistical services of BAI we created the multi-layered operation system, which allows to supply the right airplane part at the right time. BAI collects and delivers aircraft parts around the world 24/7 hence customers receive their spares quickly and in time. The web portal is a sophisticated technological platform allowing it’s users to procure, ship and track their spares around the world in real time, – says Sergey Maslovich, Head of Web Development.

For purchasing the required aircraft parts users of the web portal should select the manufacturer and product category, then select the products and add to the cart, set quantity of the selected products, pass the registration by entering personal, contact and shipping data and place the order. Prices for all products are provided with “Quantity price breaks” pop up window where all active discounts are displayed. The additional information about the products is placed in notes.


Special service on the web portal provides the ability for customers to send a request for quote via the special web form by entering name, company name, e-mail and requested aircraft parts. BAI guarantees the prompt response to requests with detailed unit status reporting to ensure rapid turnaround time.


To clear all kinds of customers inquiries BAI’s multilingual and multicultural staff provides clients support by phone, e-mail or special web form on the web portal homepage. Highly qualified experts help clients to find the parts they need as quickly as possible – even if BAI doesn’t have them available in stock.


Final solution augments expertise and capabilities of BAI’s employees, optimizing and automating majority of the processes, reducing paperwork and empowering BAI’s clients and vendors with access to pricing and orders information via flexible self-serving e-commerce platform.