We are seeking a talented and experienced Technical Support Engineer to join our growing team. In this role, you will focus on troubleshooting complex customer issues and provide advanced technical support for cloud and container technologies.‍

Responsibilities:

• Customer Support: Serve as the first point of contact for addressing and resolving customer-reported technical issues
• Problem Investigation: Diagnose, investigate, and resolve complex technical issues related to Linux, containers, and cloud environments, ensuring timely solutions and minimal customer impact
• Documentation: Collaborate in preparing and maintaining technical documentation and knowledge base materials for both customers and internal support teams
• Cross-Functional Collaboration: Work closely with engineering and product teams to escalate and resolve critical customer problems

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field
• 3+ years of experience as a Technical Support Engineer or in a similar technical role
• Strong knowledge of Linux operating systems
• Hands-on experience with containerization technologies such as Docker and Kubernetes (including Podman)
• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform); familiarity with AWS EKS is a plus
• Excellent troubleshooting, problem-solving, and debugging skills
• Strong communication and collaboration abilities

What we offer:

• Work on a complex and interesting IT project
• Flexible working hours
• Remote work